We put customer satisfaction above all. We understand that products may need to be exchanged by customers in the rare event that a product arrives damaged in case of damage in transit. Our exchange policies have been designed to be as convenient as possible for our customers.
GUIDELINES FOR RETURNING A PRODUCT
- Kindly email us if you face any issue with the product received on firstname.lastname@example.org
- Make sure to report the problems within 24 hours of receiving the product delivered to you. Try to be as specific as possible when describing the issue.
- Please consult us once before finally returning the product. This can make the returning process quite easy for you.
- You should return the item using the registered airmail or courier as already advised in our return authorization mail.
- Please return the item in case of any problem within the span of 7 days of getting the confirmation from our end along with the original packing in the same condition. We are strictly prohibited from taking back any used, washed, or worn items. Kindly include a copy of the invoice delivered to you.
- We will certainly test and figure out the defect of the product that has been returned by you so that we can take some initiatives to prevent such defects in the future.
- In case of returning the damaged product or if the returned product is not in the original condition then the customer will have to bear the cost of it.
- It is our fundamental responsibility to deliver your product safely to your capable hands, Likewise, it is your duty to return it back safely and in the proper condition with all the correct details as mentioned above.
TERMS FOR REPLACEMENT OF PRODUCTS
On receiving an unsound product you will get a replacement product in case of manufacturing defect after proper telephonic discussion regarding the problems of the product.
- Get in touch with us via our email ID – email@example.com and properly mention the product details like the order number, the product number, and the valid reason for replacement. We will get back to you with an acknowledgement within 2-3 working days.
THE ORDER CANCELLATION
Once the payment is made, we begin our delivery process. It hardly takes a few days time for the item to reach your home. We assure you that the order is delivered to you safely within the promised timeline of delivering the product. If you want to cancel the order due to any particular reason, you may do so by calling us or simply mail us within the span of 24 hours of placing the order.
AVAILABILITY OF PRODUCT
Our display of items is flashed with the available and the most Exclusive products that catch the audiences. This is one of the many happy reasons why our customers purchase more from our site only. But “Once in a Blue Moon”, might happen when we are unable to fulfill some of our customer’s needs due to the unavailability of the item at our warehouse that the customers want to purchase. This mostly happens when the product is sold out or presently out of stock. In these cases, we always try to motivate our lovely customers to make the selection from the next best available choices. But if they are firm and excited to buy the second-best choice like the initial option then we give them the option to trust us and wait for the notification from us whenever the first choice will be available again.
COLOR AND DESCRIPTION DISCLAIMER
Our presentation of the product is the exact replica, as they appear on our website in terms of colour, style, size, and texture. We do our best to deliver the products very safely without damaging them.
However, there is a chance that a minor or negligible difference may occur in the selected shade. The reason behind this is the multiple reflections of various shades of colour under changing weather or climatic conditions when the photographs are last taken.